A plumber I hired to replace the cartridge in a dripping Moen shower faucet at home said that he couldn't pull the cartridge out and so will need to replace the entire valve.
The leaking faucet is in a tiled stand up shower, so he will need to access the valve from the other side of the wall to not have to break the tiles, which in turn means this work will entail opening up the drywall and fixing it afterwards. He said he would fix the drywall with an access panel so we can access the valve easily if this happens again. The plumber said he tried different ways to pull the cartridge out but stopped because he was worried that he would break the pipes/valve.
I'm still hesitant to jump into all the extra work he recommends because he didn't seem to use the Moen puller, which makes me question his competence.
Has anyone had or heard of a scenario where the cartridge couldn't be pulled out even with a puller? Is it worth it for me to try to replace the cartridge myself after getting a puller and following Youtube videos, or is a stuck cartridge common enough that I should trust the plumber?